The ideal Service Technician is both meticulous and punctual. They then determine what solution will be most effective in fixing it with minimal downtime on equipment. What are the duties and responsibilities of a Service Technician?įield Service Technicians provide repairs and maintenance tasks for customers and diagnose errors or technical problems that arise during their visit. When it comes time for installation, repair or maintenance on equipment used in a production environment, they keep the client updated on any issues and progress. Familiarity with mobile tools and applicationsįrequently asked questions What does a Service Technician do?įield Service Technicians ensure that customers have everything they need to get their job done.Ability to work flexible shifts and to adapt to changing work schedules.Ability to troubleshoot, test, repair and service technical equipment.Build positive relationships with customers.Comprehend customer requirements and make appropriate recommendations/briefings.Cooperate with technical team and share information across the organisation.Follow all company’s filed procedures and protocols.Operate vehicle in a safely manner and use field automation systems.Produce timely and detailed service reports.Diagnose errors or technical problems and determine proper solutions.Manage all on site installation, repair, maintenance and test tasks.Provide service and customer support during field visits or dispatches.The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. Diagnosing errors or technical problems and determining proper solutions.Managing all on site installation, repair, maintenance and test tasks.Providing service and customer support during field visits or dispatches.Field Service Technician responsibilities include: This Field Service Technician job description template is optimized for posting on online job boards or careers pages and is easy to customize for your company.
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December 2022
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